Returns & Exchanges
At World of Asaya, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a hassle-free return and exchange policy within 15 days of delivery for all eligible products.
Initiate Your Request
Visit our Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Ensure the products are unused, in their original packaging, and include all promotional gifts or inserts received with the order.
Schedule a Pickup
Once your request is approved, our courier partner will arrive at your doorstep within 48 hours to collect the return package.
Receive Your Refund
After a quality check at our warehouse, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing